DCM Cleaning Services 

Frequently Asked Questions 

 

Who will be in my home? 

 

The same crew of 1, 2 or 3 highly trained people are sent to your home, supervised by our management staff. We often will do quality control checks with a manager doing an inspection of the work done in you home.

 

What time will you be cleaning my home?

 

 Our hours are Monday thru Friday 8:00 am to 6:00 pm Saturday and Sundays from 8:00 am to 12:00 pm and you will be scheduled during these times.You may request a clean before or after 12 noon. Offices are basically done during Night time.

 

Do I need to be at Home?

 

It is not necessary to be home in fact most or our customers are not. Most clients give us a key to their home or garage door combination for easy access.

 

If I need to have a cancellation?

 

We understand that it is sometimes necessary to cancel your cleaning visit. We require 48 hours notice so that we may try to fill the spot with another cleaning. We understand that emergencies do arise and we are sympathetic to that.

 

How do I pay for my cleaning? 

 

Simply leave a check or cash in a envelope on the counter top each visit we make to your home.

 

Do you guarantee your service?

 

All of our work is 100% guaranteed. If you are not happy with your cleaning, simply call us within 24 hours and we will come back and clean the area that you are not satisfied with.